BBVA
Recovering money taken through phishing or smishing.
Phishing lawyers in Madrid
Phishing lawyers in Madrid. If you gave out your security details after an email or text that looked like it came from your bank, you are not alone: it is one of the most common frauds in Spain.
01 BBVA
02 CaixaBank
03 Santander
04 Any other bank
01 — What we do
We get your money back step by step and in time
The law requires the bank to refund an unauthorised transaction and, if it disputes it, to prove the transaction was authenticated. What counts is claiming in time and in writing.
-
Notifying the bank
- 13 months at the latest
- Report it as soon as you spot it and, at the latest, within 13 months of the debit; better in writing, so that there is a record.
-
Refund of the debit
- The next working day
- If you did not authorise it, the bank must refund the amount unless it proves fraud or gross negligence on your part, with a maximum excess of 50 euros.
-
Criminal complaint
- As soon as possible
- It opens the way to trace where the money went while it can still be found and frozen.
-
Customer services
- Replies within 15 working days
- A written complaint to the bank, compulsory before going to the regulator.
-
Bank of Spain
- After silence or a refusal
- A complaint to the Conduct Department, which issues a report, not binding, on how the bank behaved.
-
Civil claim
- If the bank refuses
- A court claim for the amount with interest and the costs of the proceedings.
02 — Specialist areasWe claim against
We claim against
any bank
CaixaBank
Recovering money taken through phishing or smishing.
Santander
Recovering money taken through phishing or smishing.
Any other bank
Banks and neobanks operating in Spain.
03 — The service
Has your account been emptied by a phishing attack? We make the bank give your money back.
Escalera & Tuset · Criminal law · Madrid
Not sure? Give us a call 911 923 480 We reply within the same working day. First consultation free.
«Excellent treatment and outstanding professionals. Thanks to Pepe Dominguez Tuset, who resolved my problems.»
04 — How we start
This is how we start to resolve your case
You will know who is handling your matter, what your options are and what it is going to cost. No surprises.
Solicitar presupuesto-
You call or write to us
On +34 911 923 480 or through the form. We get back to you within the same working day.
-
We study the case
We review the documents and tell you what your real options are, with their deadlines and their risks.
-
A fixed quote
We give you the cost of the solutions on the table before we start. With no obligation.
-
We get to work
A named lawyer handles your matter and keeps you informed at every stage of the procedure.
05 — Questions
What people ask us before they instruct us
If you did not authorise the transaction, generally yes, unless the bank proves fraud or gross negligence on your part (with a maximum excess of 50 euros). If you were the one who ordered the transfer while being deceived, the case has to be looked at on its facts.
Block your cards and access, notify the bank in writing, keep the email or text and report it to the Policia Nacional or the Guardia Civil.
As soon as you spot it and, at the latest, within 13 months of the debit. Waiting without a reason can count against you.
We take it to the Bank of Spain and, if need be, to court. The courts uphold many claims where the bank cannot show gross negligence by the customer, but every case turns on how the fraud happened.
We look at each case at the first consultation, which is free, and propose the arrangement that fits best, with a written quote.
06 — Quote
Tell us about your case. We call you today
First consultation free and with no obligation. If someone is being held in custody right now, call us directly: we attend the police station or the duty court.
911 923 480More about bank phishing
What the offence of bank phishing is
You received an email you thought was from your bank and gave out your login details and your account number. A text arrived on your phone asking for information your bank already has, and it looked fraudulent. You think you are the only one who fell for the phishing trap, but you are not alone: it is one of the most common frauds in Spain. You need a law firm specialising in phishing in Madrid, and you have not yet found the one that offers the best way out of this situation.
Bank phishing is one of the commonest scams online today. Phishing is an attempt at impersonation by cybercriminals who pass themselves off as a company, an institution or your bank, among others. It is an offence designed to trick you and steal all your banking details and the credentials for your banking app, so as to take your money without you noticing.
Lawyers for reporting a phishing case
You need a law firm specialising in phishing cases to advise you and help you through the whole complaint process. You want lawyers to help you claim against your bank, to show you how to submit the fraudulent documents used to scam you and to help you report your phishing case in line with the law in Spain.
Claiming against the bank: BBVA, CaixaBank, Santander and others
No bank is safe from having its identity used by criminals passing themselves off as it to commit phishing offences. You can report the matter and claim from your bank the money the cybercriminals took, whether your bank is Santander, BBVA or CaixaBank, or any other bank operating in Spain. To bring a claim against your bank you need legal advice and lawyers who specialise in reporting phishing cases in Madrid.
After a phishing attack you want to report it, but you do not know what documents to submit or which police force to go to. That is why you want lawyers to advise you through the whole process and tell you what steps to take, what documents to submit and what the law in Spain gives you after suffering a phishing offence.
If you have suffered a phishing offence you can report it. You are protected by article 249 of the Spanish Criminal Code, which takes into account "the amount defrauded, the financial loss caused to the injured party, the relationship between that party and the fraudster, the means the fraudster used and any other circumstances that help assess the seriousness of the offence".
Scams of this kind are becoming more common as banking services go global online. That is why further measures were brought in in Spain, such as Organic Law 1/2015 of 30 March, which provides for penalties and prison sentences depending on how much money the cybercriminal has taken from you.
How to report a phishing attack with our firm
Reporting a phishing attack with our firm is very straightforward. We are Escalera & Tuset, a firm specialising in bank phishing complaints with more than 10 years of experience in the field. To find out more about what we do, get in touch through the form on our website. If you prefer, you can send us an email setting out your case or call us on the phone. We will be glad to help you with whatever you need to report a phishing offence with us.
Submitting the fraudulent documents
After a phishing attack you want to report it, but you do not know what documents to submit or which police force to go to. That is why you want lawyers to advise you through the whole process and tell you what steps to take, what documents to submit and what the law in Spain gives you after suffering a phishing offence.
Complaints in line with Spanish law
If you have suffered a phishing offence you can report it. You are protected by article 249 of the Spanish Criminal Code, which takes into account "the amount defrauded, the financial loss caused to the injured party, the relationship between that party and the fraudster, the means the fraudster used and any other circumstances that help assess the seriousness of the offence".
Scams of this kind are becoming more common as banking services go global online. That is why further measures were brought in in Spain, such as Organic Law 1/2015 of 30 March, which provides for penalties and prison sentences depending on how much money the cybercriminal has taken from you.
Also in criminal law
The criminal department covers everything from minor offences to defence in proceedings involving remand in custody.
911 923 480