CaixaBank fraud

Legal support for victims of CaixaBank scams

You received an email from your bank asking you to enter your credentials on a web page. You had a call from your bank, but it turned out to be a CaixaBank fraud. You have lost a large part of your money and you want to do something about it so that you can get it back.

You have suffered a CaixaBank scam. You are looking for legal support so that a specialist lawyer can help you through the whole legal process, from the complaint to arguing your case at the hearing. You want them to look at your case carefully and help you gather all the evidence needed to prove the CaixaBank fraud.

How we help you report a fraud at CaixaBank

Gathering the facts and the evidence

First, you want the lawyer to meet you to get every relevant detail of your case, including the date and time the fraud happened, the messages or emails received, the sender's details and any other information that could be useful to your case. You also want them to gather evidence, such as copies of the messages received, bank statements and any other document that can back you up when reporting the CaixaBank fraud.

Legal advice made to measure

Once all the necessary information has been gathered, you want them to give you tailored advice. You need them to explain your legal rights, the options open to you for recovering the money stolen and the chances of success at a hearing.

Filing the complaint

Once the necessary documents have been prepared, you want them to file the complaint with the appropriate court, providing all the evidence gathered.

Representation at the hearing

Finally, you want them to represent you at the hearing to defend your interests. During the court process, you want them to put forward evidence and arguments to prove the fraud and the bank's responsibility and to try to recover the money stolen from you.

What CaixaBank phishing and smishing cases look like

CaixaBank phishing and smishing cases usually follow a particular pattern, which includes:

Fraudulent contact from the bank

Fraudsters use social engineering to make fraudulent contact with you if you are a CaixaBank customer. They generally use methods such as email or text messages to pass themselves off as representatives of the bank. Through those methods, the fraudsters try to obtain your personal information and login details.

Being redirected to a fake site

Once the fraudsters get in touch, they try to redirect you to a fake web page that looks like the bank's official site. They use design techniques to make the fake page look genuine and trick you into entering your login details. Look closely at the colours, the logo and so on.

Obtaining your login details

Once you enter your login details on the fake web page, the fraudsters can get into your CaixaBank account and carry out fraudulent transactions.

Stealing your identity and your money

Fraudsters can use your CaixaBank login details to steal your identity and carry out fraudulent financial transactions.

Which evidence matters in a CaixaBank scam

Producing the fraudulent text message or email

If you have received a suspicious text message or email that appears to be from the bank, it is important to keep a copy as evidence. A CaixaBank email scam can contain links or requests for personal or banking information that look legitimate but are in fact fraudulent.

The web pages linked to

If the suspicious text message or email includes a link to a web page, it is essential to keep a screenshot of that page, since it may be a fake site designed to harvest personal or banking information. That evidence can be key to showing that the fraudster tried to deceive you and steal information through a CaixaBank text fraud.

Incoming calls

In some cases fraudsters make phone calls pretending to be bank employees and ask for personal or banking information. If you receive a call of that kind, it is important to note the time, the date and any information you can get from the fraudster, such as their name or phone number.

Bank transactions

If you spot suspicious transactions on your CaixaBank account, it is important to keep the receipts and confirmations as evidence. It is also important to tell the bank immediately so that it can investigate the suspicious transactions and block the account if that is needed.

More information about CaixaBank fraud by text or email

Where can I report a bank scam at CaixaBank?

What a CaixaBank scam claim costs

If you would like to know what it costs to bring a claim over a CaixaBank scam, all you have to do is fill in the form on our website. Escalera & Tuset will be glad to look at your case and give you a tailored quote for reporting the CaixaBank fraud. Get in touch.